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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

GSP Eyes Development of Automatic Transit Network

GSP Eyes Development of Automatic Transit Network

The Greenville-Spartanburg Airport (GSP) Commission earlier this month voted to further explore the potential development of an automated transit network at the airport that would include the addition of electric autonomous vehicles to transport passengers between the...

Servy, MarketPlace Development Partner on IAD, DCA Mobile Ordering

Servy, MarketPlace Development Partner on IAD, DCA Mobile Ordering

MarketPlace Development, in conjunction with The Metropolitan Washington Airports Authority (MWAA) and Servy, the enterprise self-service platform for hospitality, this week announced the launch of Order Now at Reagan National Airport (DCA) and Dulles International...

Brockman to Leave as MEM Head Next Year

Brockman to Leave as MEM Head Next Year

Scott Brockman, president and CEO of the Memphis-Shelby County Airport Authority (MSCAA), operator of Memphis International Airport (MEM), announced that he will retire at the end of 2023. Brockman joined MSCAA in June 2003 and was appointed president and CEO on...

Bivens Joins High Flying Foods

Bivens Joins High Flying Foods

High Flying Foods has named longtime concessions executive April Bivens as vice president of development. Bivens will join company vice president Carla Wytmar to expand the development efforts in the east region of the country for High Flying Foods. “We are delighted...

ACI-NA Praises Proposed DOT Changes to Boost DBE, ACDBE Programs

ACI-NA Praises Proposed DOT Changes to Boost DBE, ACDBE Programs

Airports Council International – North America (ACI-NA) this week welcomed the issuance of the Notice of Proposed Rulemaking (NPRM) by the U.S. Department of Transportation (DOT) to amend 49 C.F.R. Part 23, Participation of Disadvantaged Business Enterprise in Airport...

CLT to Open Portions of Terminal Expansion

CLT to Open Portions of Terminal Expansion

Charlotte Douglas International Airport (CLT) said that portions of the Terminal Lobby Expansion’s (TLE) west side will open on Wednesday, July 27, providing approximately 90,000 square feet of additional circulation space and access to the west subterranean walkway...

PIT Partners on Mental Health Awareness Campaign

PIT Partners on Mental Health Awareness Campaign

Pittsburgh International Airport (PIT) announced this week a partnership with the Staunton Farm Foundation (SFF) in launching a mental health awareness campaign designed to reach tens of thousands of people each week in the airport’s terminals. PIT will have nine...

Lavender Named MEM CFO, VP of Finance, Admin

Lavender Named MEM CFO, VP of Finance, Admin

The Memphis-Shelby County Airport Authority (MSCAA), operator of Memphis International Airport (MEM), this week announced the hiring of Sylvester Lavender as its new vice president, finance and administration, and chief financial officer. Lavender comes to MSCAA from...

TPA To Build Red Express Curbside Upgrade

TPA To Build Red Express Curbside Upgrade

Tampa International Airport (TPA) said this week that crews are starting preparations to build a Red Express Curbsides facility designed to reduce congestion for both arriving and departing passengers while allowing those without checked baggage to bypass the...

PHX Adds Aira to Aid Blind, Low Vision Travelers

PHX Adds Aira to Aid Blind, Low Vision Travelers

Phoenix Sky Harbor International Airport (PHX) this week announced the addition of the Aira service to support customers who are blind or have low vision as they travel. Aira provides guidance through a mobile app to assist passengers with a variety of needs,...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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