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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
GSP Eyes Development of Automatic Transit Network
The Greenville-Spartanburg Airport (GSP) Commission earlier this month voted to further explore the potential development of an automated transit network at the airport that would include the addition of electric autonomous vehicles to transport passengers between the...
Servy, MarketPlace Development Partner on IAD, DCA Mobile Ordering
MarketPlace Development, in conjunction with The Metropolitan Washington Airports Authority (MWAA) and Servy, the enterprise self-service platform for hospitality, this week announced the launch of Order Now at Reagan National Airport (DCA) and Dulles International...
Brockman to Leave as MEM Head Next Year
Scott Brockman, president and CEO of the Memphis-Shelby County Airport Authority (MSCAA), operator of Memphis International Airport (MEM), announced that he will retire at the end of 2023. Brockman joined MSCAA in June 2003 and was appointed president and CEO on...
Bivens Joins High Flying Foods
High Flying Foods has named longtime concessions executive April Bivens as vice president of development. Bivens will join company vice president Carla Wytmar to expand the development efforts in the east region of the country for High Flying Foods. “We are delighted...
ACI-NA Praises Proposed DOT Changes to Boost DBE, ACDBE Programs
Airports Council International – North America (ACI-NA) this week welcomed the issuance of the Notice of Proposed Rulemaking (NPRM) by the U.S. Department of Transportation (DOT) to amend 49 C.F.R. Part 23, Participation of Disadvantaged Business Enterprise in Airport...
CLT to Open Portions of Terminal Expansion
Charlotte Douglas International Airport (CLT) said that portions of the Terminal Lobby Expansion’s (TLE) west side will open on Wednesday, July 27, providing approximately 90,000 square feet of additional circulation space and access to the west subterranean walkway...
PIT Partners on Mental Health Awareness Campaign
Pittsburgh International Airport (PIT) announced this week a partnership with the Staunton Farm Foundation (SFF) in launching a mental health awareness campaign designed to reach tens of thousands of people each week in the airport’s terminals. PIT will have nine...
Lavender Named MEM CFO, VP of Finance, Admin
The Memphis-Shelby County Airport Authority (MSCAA), operator of Memphis International Airport (MEM), this week announced the hiring of Sylvester Lavender as its new vice president, finance and administration, and chief financial officer. Lavender comes to MSCAA from...
TPA To Build Red Express Curbside Upgrade
Tampa International Airport (TPA) said this week that crews are starting preparations to build a Red Express Curbsides facility designed to reduce congestion for both arriving and departing passengers while allowing those without checked baggage to bypass the...
PHX Adds Aira to Aid Blind, Low Vision Travelers
Phoenix Sky Harbor International Airport (PHX) this week announced the addition of the Aira service to support customers who are blind or have low vision as they travel. Aira provides guidance through a mobile app to assist passengers with a variety of needs,...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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