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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
MCI To Add An Escape Lounge
Kansas City International Airport (MCI) will open an Escape Lounge by CAVU at the terminal this winter. Located on Concourse A near gate 5, the lounge will be open to all MCI travelers, regardless of airline, status or card in hand. The pay-per-visit lounge will offer...
Paradies Lagardère Opens Three DEN Restaurants
Paradies Lagardère and ACDBE partners have opened three new dining spots at Denver International Airport (DEN). Mizu Sushi Izakaya, which offers fresh, hand-rolled sushi; Aviano Coffee; and El Chingon Bistro, featuring flavors from Mexico City, are now open in the...
PPG Names New CCO And CTO
Global lounge operation group Plaza Premium Group (PPG) has announced the appointment of Jonathan Song, PPG’s current global director of business development, to chief commercial officer, and Mei Mei Song, PPG’s current director of global brands and transformation, to...
OKC Reveals New Name
The Oklahoma City Airport Trust has announced that Will Rogers World Airport will now be known as OKC Will Rogers International Airport. The name change — which was influenced by research on dozens of airports plus community input — was approved by the Oklahoma City...
Jackmont Opens Elixr At PHL
Jackmont Hospitality Inc. has opened Elixr Coffee Roasters in the B-C Connector at Philadelphia International Airport (PHL). Marketplace Development oversees the concessions program at the airport. Established in Philadelphia in 2010, Elixr Coffee Roasters is known...
OAK Begins Construction On Terminal 1 Project
San Francisco Bay Oakland International Airport (OAK) has begun Phase 1 of its Terminal 1 Check-In Counter Replacement Project. The airport’s Terminal 1 check-in lobby will be updated with new interior paint, finishes and light fixtures. The project, managed by Turner...
HMSHost Opens Updated Chili’s® At JAX
Jacksonville International Airport (JAX)’s Chili’s® Grill & Bar has gotten a makeover. Concessionaire HMSHost (part of the Avolta family of brands) celebrated the reopening of the popular national brand’s JAX outpost, which now boasts over 4,700 square feet with...
Elevate Gourmet Names New HR Director
Concessionaire Elevate Gourmet Brands (EGB) has promoted Preet Grewal to director of human resources. Grewal, who joined EGB in 2022 as human resources manager, recently transitioned EGB to online payroll service PayCom. Grewal brings over a decade of hiring and...
HIAA Launches New Accessibility Programs
Halifax International Airport Authority (HIAA) has announced three new traveler accessibility programs at Halifax Stanfield International Airport (CYHZ). The airport has launched a Halifax outpost of the Sunflower Program, an initiative designed to aid passengers with...
FAA Announces $291M In SAF Grants
The Federal Aviation Administration (FAA) announced that it will dedicate $291 million towards sustainable aviation fuel (SAF)-focused projects, in hopes of reaching net-zero greenhouse gas emissions from aviation by 2050. The grants, part of the Biden...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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