Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

MCI To Add An Escape Lounge

MCI To Add An Escape Lounge

Kansas City International Airport (MCI) will open an Escape Lounge by CAVU at the terminal this winter. Located on Concourse A near gate 5, the lounge will be open to all MCI travelers, regardless of airline, status or card in hand. The pay-per-visit lounge will offer...

Paradies Lagardère Opens Three DEN Restaurants

Paradies Lagardère Opens Three DEN Restaurants

Paradies Lagardère and ACDBE partners have opened three new dining spots at Denver International Airport (DEN). Mizu Sushi Izakaya, which offers fresh, hand-rolled sushi; Aviano Coffee; and El Chingon Bistro, featuring flavors from Mexico City, are now open in the...

PPG Names New CCO And CTO

PPG Names New CCO And CTO

Global lounge operation group Plaza Premium Group (PPG) has announced the appointment of Jonathan Song, PPG’s current global director of business development, to chief commercial officer, and Mei Mei Song, PPG’s current director of global brands and transformation, to...

OKC Reveals New Name

OKC Reveals New Name

The Oklahoma City Airport Trust has announced that Will Rogers World Airport will now be known as OKC Will Rogers International Airport. The name change — which was influenced by research on dozens of airports plus community input — was approved by the Oklahoma City...

Jackmont Opens Elixr At PHL

Jackmont Opens Elixr At PHL

Jackmont Hospitality Inc. has opened Elixr Coffee Roasters in the B-C Connector at Philadelphia International Airport (PHL). Marketplace Development oversees the concessions program at the airport. Established in Philadelphia in 2010, Elixr Coffee Roasters is known...

OAK Begins Construction On Terminal 1 Project

OAK Begins Construction On Terminal 1 Project

San Francisco Bay Oakland International Airport (OAK) has begun Phase 1 of its Terminal 1 Check-In Counter Replacement Project. The airport’s Terminal 1 check-in lobby will be updated with new interior paint, finishes and light fixtures. The project, managed by Turner...

HMSHost Opens Updated Chili’s® At JAX

HMSHost Opens Updated Chili’s® At JAX

Jacksonville International Airport (JAX)’s Chili’s® Grill & Bar has gotten a makeover. Concessionaire HMSHost (part of the Avolta family of brands) celebrated the reopening of the popular national brand’s JAX outpost, which now boasts over 4,700 square feet with...

Elevate Gourmet Names New HR Director

Elevate Gourmet Names New HR Director

Concessionaire Elevate Gourmet Brands (EGB) has promoted Preet Grewal to director of human resources. Grewal, who joined EGB in 2022 as human resources manager, recently transitioned EGB to online payroll service PayCom. Grewal brings over a decade of hiring and...

HIAA Launches New Accessibility Programs

HIAA Launches New Accessibility Programs

Halifax International Airport Authority (HIAA) has announced three new traveler accessibility programs at Halifax Stanfield International Airport (CYHZ). The airport has launched a Halifax outpost of the Sunflower Program, an initiative designed to aid passengers with...

FAA Announces $291M In SAF Grants

FAA Announces $291M In SAF Grants

The Federal Aviation Administration (FAA) announced that it will dedicate $291 million towards sustainable aviation fuel (SAF)-focused projects, in hopes of reaching net-zero greenhouse gas emissions from aviation by 2050. The grants, part of the Biden...

MAGAZINE

Airport Experience News Magazine | Customer Service Issue 2023

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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