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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

MCI Unveils Rebrand Ahead of New Terminal

MCI Unveils Rebrand Ahead of New Terminal

With a new terminal set to open next year, the Kansas City Aviation Department this week unveiled an extensive rebrand effort that unifies the organization and the two world-class entities it operates at Kansas City International Airport (MCI) and Kansas City Wheeler...

Pasher Named Permanent Head of CAC

Pasher Named Permanent Head of CAC

Airports Council International – North America (ACI-NA) this week announced the appointment of Monette Pasher as the permanent president of the Canadian Airports Council (CAC), the Canadian division of ACI-NA. Pasher was named interim president on January 24, 2022,...

Bond Named SJC Deputy Director, Operations

Bond Named SJC Deputy Director, Operations

The City of San José Aviation Department announced that Rosalyn Bond been formally promoted to deputy director of operations for the Norman Y. Mineta San José International Airport (SJC), after serving in the role in an interim capacity for several months. In her new...

Cramer Named SSP America VP, Brand Strategy, Communications

Cramer Named SSP America VP, Brand Strategy, Communications

SSP America, a division of SSP Group, announced this week that Lana Cramer has been promoted to the executive ranks in the newly created position of vice president of brand strategy and communications. Reporting into Michael Svagdis, CEO of SSP America, Cramer will...

Beauty on the Fly and Desigual to Open at PHL

Beauty on the Fly and Desigual to Open at PHL

Philadelphia International Airport (PHL) announced that its PHL Food & Shops is welcoming new merchant Beauty on the Fly and fashion brand Desigual to the airport Desigual will be opening in the A-West terminal, while Beauty on the Fly will be located opening in...

LHR Sets Unprecedented Traveler Cap Until Staffing Shortages Ease

LHR Sets Unprecedented Traveler Cap Until Staffing Shortages Ease

London Heathrow International Airport (LHR) this week said it would temporarily impose a capacity cap until additional airport and airline staff are hired and trained to serve what it describes as 40 years of passenger growth in the last four months. In an open letter...

MKE Touts Services to Highlight Disability Pride Month

MKE Touts Services to Highlight Disability Pride Month

Milwaukee Mitchell International Airport (MKE) this week raised awareness for Disability Pride Month by touting the airport features and services that make travel easier for those flying with a disability. MKE is a member of the Hidden Disabilities Sunflower Program...

MCO Touts Digital Signage at Upcoming Terminal C

MCO Touts Digital Signage at Upcoming Terminal C

Orlando International Airport (MCO) this week highlighted the helpful, dynamic information and vivid multimedia content on massive video walls and connected digital displays which will guide passengers through the new Terminal C set to formally open in September....

OAK Launches Online Parking Platform

OAK Launches Online Parking Platform

Oakland International Airport (OAK) this week launched a new online parking reservation system that enables customers to reserve parking in any of the airport’s customer parking lots - Daily, Premier, Economy, and Hourly. Using www.book.oaklandairport.com, customers...

$1B FAA Airport Terminal Program to Fund Industry Projects

$1B FAA Airport Terminal Program to Fund Industry Projects

Airports Council International – North America (ACI-NA) this month led the industry praise for the Federal Aviation Administration (FAA) announcement of the first $1 billion in grants from the Airport Terminal Program. The program was created as part of the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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