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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
MCI Unveils Rebrand Ahead of New Terminal
With a new terminal set to open next year, the Kansas City Aviation Department this week unveiled an extensive rebrand effort that unifies the organization and the two world-class entities it operates at Kansas City International Airport (MCI) and Kansas City Wheeler...
Pasher Named Permanent Head of CAC
Airports Council International – North America (ACI-NA) this week announced the appointment of Monette Pasher as the permanent president of the Canadian Airports Council (CAC), the Canadian division of ACI-NA. Pasher was named interim president on January 24, 2022,...
Bond Named SJC Deputy Director, Operations
The City of San José Aviation Department announced that Rosalyn Bond been formally promoted to deputy director of operations for the Norman Y. Mineta San José International Airport (SJC), after serving in the role in an interim capacity for several months. In her new...
Cramer Named SSP America VP, Brand Strategy, Communications
SSP America, a division of SSP Group, announced this week that Lana Cramer has been promoted to the executive ranks in the newly created position of vice president of brand strategy and communications. Reporting into Michael Svagdis, CEO of SSP America, Cramer will...
Beauty on the Fly and Desigual to Open at PHL
Philadelphia International Airport (PHL) announced that its PHL Food & Shops is welcoming new merchant Beauty on the Fly and fashion brand Desigual to the airport Desigual will be opening in the A-West terminal, while Beauty on the Fly will be located opening in...
LHR Sets Unprecedented Traveler Cap Until Staffing Shortages Ease
London Heathrow International Airport (LHR) this week said it would temporarily impose a capacity cap until additional airport and airline staff are hired and trained to serve what it describes as 40 years of passenger growth in the last four months. In an open letter...
MKE Touts Services to Highlight Disability Pride Month
Milwaukee Mitchell International Airport (MKE) this week raised awareness for Disability Pride Month by touting the airport features and services that make travel easier for those flying with a disability. MKE is a member of the Hidden Disabilities Sunflower Program...
MCO Touts Digital Signage at Upcoming Terminal C
Orlando International Airport (MCO) this week highlighted the helpful, dynamic information and vivid multimedia content on massive video walls and connected digital displays which will guide passengers through the new Terminal C set to formally open in September....
OAK Launches Online Parking Platform
Oakland International Airport (OAK) this week launched a new online parking reservation system that enables customers to reserve parking in any of the airport’s customer parking lots - Daily, Premier, Economy, and Hourly. Using www.book.oaklandairport.com, customers...
$1B FAA Airport Terminal Program to Fund Industry Projects
Airports Council International – North America (ACI-NA) this month led the industry praise for the Federal Aviation Administration (FAA) announcement of the first $1 billion in grants from the Airport Terminal Program. The program was created as part of the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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