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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Mestas Named LAWA Chief Development Officer

Mestas Named LAWA Chief Development Officer

Los Angeles World Airports (LAWA) last week announced the executive appointment of Terri Mestas to the position of chief development officer, where she will oversee development projects, including the Landside Access Modernization Program (LAMP), Terminal Development...

XpresSpa Announces International Expansion

XpresSpa Announces International Expansion

The XpresSpa Group this week announced it is further expanding its operations outside the United States with the opening of XpresSpa locations at Istanbul Airport (IST) in Turkey beginning September 2022. This is the first of five new XpresSpa locations expected to...

Kesler Named COO at ONT

Kesler Named COO at ONT

Ontario International Airport (ONT) last week announced that James Kesler has been named its new chief operations officer, where he will be tasked with strengthening the airport’s strategic and business development initiatives, revenue generation endeavors and...

AAAE Partners To Combat Human Trafficking

AAAE Partners To Combat Human Trafficking

The American Association of Airport Executives (AAAE) has signed a Memorandum of Understanding with the U.S. Departments of Homeland Security (DHS) and Transportation (DOT) in support of the Blue Lightning Initiative (BLI), which trains airport tenants and staff on...

Elevate Gourmet Brands Progresses SFO Pronto

Elevate Gourmet Brands Progresses SFO Pronto

Elevate Gourmet Brands has begun buildout of its Pronto! grab-and-go marketplace in San Francisco International Airport (SFO)’s Terminal 3E. Offering curated, locally sourced provisions, Pronto! takes a unique approach to the airport grab-and-go marketplace delivery...

Fitch: Inflation, Slowing Economy Intensify Headwinds for Airports

Fitch: Inflation, Slowing Economy Intensify Headwinds for Airports

A healthy summer travel season should buy airports around the world some reprieve before inflationary fallout takes firmer hold as the seasons change, according to Fitch Ratings in its latest Global Airport Traffic Tracker report. Optimism is high for the summer...

Martinez Named DEN EVP-General Counsel

Martinez Named DEN EVP-General Counsel

Denver International Airport (DEN) and the Denver City Attorney’s Office this week named Everett Martinez as the new General Counsel/Executive Vice President for the airport, tasked with overseeing a team of 18 attorneys and legal professionals supporting the...

New SITA Study Highlights Demand for Air Travel

New SITA Study Highlights Demand for Air Travel

SITA published its latest 2022 Passenger IT Insights research, which highlights strong pent-up demand for both business and leisure travel emerging from the pandemic, with passengers further embracing mobile and touchless technologies to make the journey as convenient...

BDL Opens New Ground Transportation Center

BDL Opens New Ground Transportation Center

The Connecticut Airport Authority this week celebrated the opening of the new Ground Transportation Center at Bradley International Airport (BDL) with a ribbon-cutting ceremony. The $210 million project took five years of planning and construction, and airport...

Light Named Head of Aviation Climate Taskforce

Light Named Head of Aviation Climate Taskforce

The Aviation Climate Taskforce (ACT) this week announced that Tom Light will become its first president and chief executive officer, and lead efforts to find solutions to decarbonize aviation. Light brings more than a decade of experience in the climate action sector,...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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