Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
U.S. Travel Makes Case for Strong Return of Business Travel
A new survey this week from the U.S. Travel Association (USTA), in collaboration with J.D. Power and Tourism Economics, found that more than half of large company CEOs agree that reducing business travel may represent short-term savings but will bring long-term...
MSP Becomes First Airport with Vitals App
Minneapolis-St. Paul International Airport (MSP) said this week that its Airport Police Department will now use the Vitals App, smartphone software that allows a person or caregiver to voluntarily provide real-time critical information about medical conditions,...
Elevate Gourmet Brands To Open Pronto at SFO
Elevate Gourmet Brands announced this week that it has begun the build-out on its first Pronto brick-and-mortar location at San Francisco International (SFO). Located in Terminal 3E, the Pronto grab-and-go market concept will provide “curated provisions, sourced...
MarketPlace Development, MWAA to Host Concession Outreach Webinar
MarketPlace Development and Metropolitan Washington Airports Authority (MWAA) this week announced an online Concessions Leasing Outreach Webinar next month for national, local and regional retailers; quick-service food operators; and restaurateurs interested in...
ACI World Projects 2022 Growth, Full Recovery by 2024
Airports Council International World (ACI-World) this week projected that global air traffic will reach 7.1 billion in 2022, 77 percent of the 2019 pre-pandemic mark, adding that it expects the industry to completely recover by 2024. The predictions were part of the...
GSP Adds CLEAR Screening
Greenville-Spartanburg International Airport (GSP) said this week that it has partnered with secure identity company CLEAR to offer travelers access to expedited security screening at the airport. Members in the CLEAR program can verify identity simply by their eyes...
ORD Unveils Pedestrian Tunnel Upgrades
The Chicago Department of Aviation (CDA) this week announced the opening of all seven renovated pedestrian tunnels beneath the Lower Level Roadway at O’Hare International Airport (ORD) as part of efforts to improve the overall passenger experience at one of the...
ACI-NA Forms Diversity, Equity & Inclusion Group
Airports Council International – North America (ACI-NA) this week announced the formation of its Diversity, Equity, and Inclusion (DEI) Working Group, comprised of professionals and DEI experts from across the industry to help propel the association’s work in this...
MRG Opens Natalie’s Candy Jar at SEA
The Marshall Retail Group (MRG), a WHSmith company, this week said it had partnered with airport candy store Natalie’s Candy Jar to open its newest location at Seattle-Tacoma International Airport (SEA). The SEA location marks the first venture between MRG and...
Hudson to Bring The House of LR& C To Airports
Hudson, a Dufry company, this week announced a partnership with The House of LR&C ,the fashion house of Super Bowl winning quarterback Russell Wilson and Grammy winning singer-songwriter Ciara, to bring their clothing line to airport retail stores. As part of the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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