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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

U.S. Travel Makes Case for Strong Return of Business Travel

U.S. Travel Makes Case for Strong Return of Business Travel

A new survey this week from the U.S. Travel Association (USTA), in collaboration with J.D. Power and Tourism Economics, found that more than half of large company CEOs agree that reducing business travel may represent short-term savings but will bring long-term...

MSP Becomes First Airport with Vitals App

MSP Becomes First Airport with Vitals App

Minneapolis-St. Paul International Airport (MSP) said this week that its Airport Police Department will now use the Vitals App, smartphone software that allows a person or caregiver to voluntarily provide real-time critical information about medical conditions,...

Elevate Gourmet Brands To Open Pronto at SFO

Elevate Gourmet Brands To Open Pronto at SFO

Elevate Gourmet Brands announced this week that it has begun the build-out on its first Pronto brick-and-mortar location at San Francisco International (SFO). Located in Terminal 3E, the Pronto grab-and-go market concept will provide “curated provisions, sourced...

MarketPlace Development, MWAA to Host Concession Outreach Webinar

MarketPlace Development, MWAA to Host Concession Outreach Webinar

MarketPlace Development and Metropolitan Washington Airports Authority (MWAA) this week announced an online Concessions Leasing Outreach Webinar next month for national, local and regional retailers; quick-service food operators; and restaurateurs interested in...

ACI World Projects 2022 Growth, Full Recovery by 2024

ACI World Projects 2022 Growth, Full Recovery by 2024

Airports Council International World (ACI-World) this week projected that global air traffic will reach 7.1 billion in 2022, 77 percent of the 2019 pre-pandemic mark, adding that it expects the industry to completely recover by 2024. The predictions were part of the...

GSP Adds CLEAR Screening

GSP Adds CLEAR Screening

Greenville-Spartanburg International Airport (GSP) said this week that it has partnered with secure identity company CLEAR to offer travelers access to expedited security screening at the airport. Members in the CLEAR program can verify identity simply by their eyes...

ORD Unveils Pedestrian Tunnel Upgrades

ORD Unveils Pedestrian Tunnel Upgrades

The Chicago Department of Aviation (CDA) this week announced the opening of all seven renovated pedestrian tunnels beneath the Lower Level Roadway at O’Hare International Airport (ORD) as part of efforts to improve the overall passenger experience at one of the...

ACI-NA Forms Diversity, Equity & Inclusion Group

ACI-NA Forms Diversity, Equity & Inclusion Group

Airports Council International – North America (ACI-NA) this week announced the formation of its Diversity, Equity, and Inclusion (DEI) Working Group, comprised of professionals and DEI experts from across the industry to help propel the association’s work in this...

MRG Opens Natalie’s Candy Jar at SEA

MRG Opens Natalie’s Candy Jar at SEA

The Marshall Retail Group (MRG), a WHSmith company, this week said it had partnered with airport candy store Natalie’s Candy Jar to open its newest location at Seattle-Tacoma International Airport (SEA). The SEA location marks the first venture between MRG and...

Hudson to Bring The House of LR& C To Airports

Hudson to Bring The House of LR& C To Airports

Hudson, a Dufry company, this week announced a partnership with The House of LR&C ,the fashion house of Super Bowl winning quarterback Russell Wilson and Grammy winning singer-songwriter Ciara, to bring their clothing line to airport retail stores. As part of the...

MAGAZINE

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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