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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Construction Begins on New ORD Garage

Construction Begins on New ORD Garage

The Chicago Department of Aviation (CDA) this week said that construction has started on a new, six-story parking garage that will service the expanded Terminal 5 at Chicago O’Hare International Airport (ORD). The new garage is set to be completed in 2024 and will...

Fraport Maryland Opens Five New Shops at BWI

Fraport Maryland Opens Five New Shops at BWI

Fraport Maryland this week announced the opening of five new retail shops at Baltimore/Washington International Thurgood Marshall Airport (BWI) through the LaunchPad program aimed at boosting local business at the airport. Now in its fifth year, LaunchPad provide...

CLT Brings In Aira App for Visual Assistance

CLT Brings In Aira App for Visual Assistance

Charlotte Douglas International Airport (CLT) has introduced the Aira app to assist passengers who are blind or have low vision with navigating the terminal and answering questions. With the Aira app, passengers can connect with a live Aira agent who will visually...

USTA, A4A Call to End Testing Requirement

USTA, A4A Call to End Testing Requirement

Leaders from the U.S. Travel Association (USTA) and Airlines for America (A4A) met with White House officials this week where they once again stressed the need to end the pre-departure testing requirement for inbound vaccinated air travelers. Roger Dow, USTA president...

Fraport USA Names Newton as Chief Legal Officer

Fraport USA Names Newton as Chief Legal Officer

Fraport USA said this week that Nia Newton will become its new chief legal officer, providing strategic counsel on all legal, compliance, government affairs and human resource matters. Newton joins Fraport USA from HMSHost, where she had been chief counsel since 2019....

DCA Updates Signage, Terminal Navigation

DCA Updates Signage, Terminal Navigation

Ronald Reagan Washington National Airport (DCA) announced it is updating signage throughout its terminals, roadways and parking areas to make it easier for passengers to navigate the newly expanded facilities and more closely align with terminology used at other major...

CRP Touts AirVote Restroom Feedback System

CRP Touts AirVote Restroom Feedback System

Corpus Christi International Airport (CRP) this week touted the success of the AirVote QR Smiley customer feedback program launched last year, noting it continues to provide airport officials with real-time customer intelligence while also helping custodial teams...

SEA Opens Interactive Installation to Stop Wildlife Trafficking

SEA Opens Interactive Installation to Stop Wildlife Trafficking

Seattle-Tacoma International Airport (SEA) has teamed with the Association of Zoos & Aquariums’ Wildlife Trafficking Alliance (WTA) and other stakeholders to unveil an interactive installation to educate travelers and encourage them to help stop wildlife...

ONT Opens Two Aspire Premium Lounges

ONT Opens Two Aspire Premium Lounges

Ontario International Airport (ONT) this week celebrated the launch of its new Aspire premium lounges, one for each terminal, to provide travelers with more options for comfort and convenience. Officials for the Ontario International Airport Authority (OIAA) and...

Sheriff Named OTG EVP, Global Business Development

Sheriff Named OTG EVP, Global Business Development

Yasmin Sheriff has been promoted to executive vice president of global business development at OTG, bringing nearly two decades of airport industry experience with comprehensive travel industry experience to her new role. Sheriff had been vice president of global...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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