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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

PIE To Open Local Favorite 3 Daughters Brewing

PIE To Open Local Favorite 3 Daughters Brewing

St. Pete-Clearwater International Airport (PIE) said this week that SSP America will open an airport location of local favorite 3 Daughters Brewing next week to provide travelers with signature craft beers, wine, liquor, non-alcoholic beverages. Located post-security...

PIT, CNX Partner to Convert Natural Gas

PIT, CNX Partner to Convert Natural Gas

Pittsburgh International Airport (PIT) is partnering with natural gas company CNX to covert on-airport dry natural gas into liquified natural gas (LNG), compressed natural gas (CNG) and electricity. PIT and CNX partnership will aim to utilize liquified natural gas...

MSP Launches “Travel Confidently” Center

MSP Launches “Travel Confidently” Center

The Metropolitan Airports Commission (MAC) unveiled the Travel Confidently MSP Education Center at Minneapolis-St. Paul International Airport (MSP) this week, a mock aircraft cabin installed inside Terminal 1 to support airport and public safety training and serve...

PANYNJ Caps Concession Pricing Following Complaints

PANYNJ Caps Concession Pricing Following Complaints

The Port Authority of New York and New Jersey (PANYNJ) earlier this month announced a series of measures to significantly enhance the clarity of and compliance with fair market pricing policy for goods sold at airport concessionaires after a passenger complained of...

U.S. Airports Lead In Global In-Terminal Wi-Fi Report

U.S. Airports Lead In Global In-Terminal Wi-Fi Report

San Francisco International Airport (SFO) has the fastest free in-terminal Wi-Fi in the world, according to a new report from Ookla Insights that also found U.S. airports held the top four slots in terms of internet speeds for passengers. SFO had a median download...

MIA, SITA Plan for Airport-Wide Biometric Boarding

MIA, SITA Plan for Airport-Wide Biometric Boarding

Miami International Airport (MIA) said this week that it will work with global information technology solutions company SITA to introduce biometric boarding by the end of 2023, enabling passengers to board international flights with just a photo. When installation is...

SJC Seeks Transit Solution Connecting Airport and Downtown

SJC Seeks Transit Solution Connecting Airport and Downtown

The City of San José Department of Transportation this week announced the release of a request for proposals (RFP) to develop a grade-separated transit solution to connect Norman Y. Mineta San José International Airport (SJC) with Diridon Station near the city’s...

Marshall Retail Group, MEEL Partner at BNA

Marshall Retail Group, MEEL Partner at BNA

The Marshall Retail Group, a WHSmith company, this week announced it has partnered with Nashville-based meal-kit service MEEL to open its first brick and mortar store in Nashville International Airport (BNA). Located inside Concourse C of the airport, MEEL offers...

BDL Will Add Aira for Vision-Impaired Travelers

BDL Will Add Aira for Vision-Impaired Travelers

Bradley International Airport (BDL) joined Connecticut Governor Ned Lamont and other public officials in announcing that the state’s 18-month pilot program offering Aira at no cost for individuals who are blind or have low vision has been expanded to BDL. Aira is a...

American Express Partners On CMH Escape Lounge

American Express Partners On CMH Escape Lounge

Escape Lounge and American Express this week announced plans to open a new Escape Lounge – The Centurion Studio Partner at John Glenn Columbus International Airport (CMH) in Columbus, Ohio. Set to open later this year in the CMH Concourse B near gate 32, the...

MAGAZINE

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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