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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Servy Launches Order Now Service at YVR
Servy this week announced the launch of its self-service platform Order Now at Vancouver International Airport (YVR), its second airport marketplace program in Canada. YVR Order Now allows passengers to order their meals with their phones through yvr.ca/ordernow. The...
URW Seeks New Retail Concepts For LAX
Airport developer Unibail-Rodamco-Westfield Airports (URW Airports) announced two new retail leasing opportunities for Terminals 1 and 2 at Los Angeles International Airport (LAX). The first opportunity is a local, national or international branded convenience store...
Law Named LAWA Chief Digital Transformation Officer
Los Angeles World Airports (LAWA) this week announced the appointment of Ian Law as chief digital transformation officer, overseeing the information management and technology group, as well as guest experience and innovation at the organization that operates Los...
Paradies Lagardère Announces Leadership Appointments
Paradies Lagardère this week announced the appointment of several new vice presidents to help drive company growth, including naming Donna Barton its new vice president of human resources, where she will lead the organization’s efforts in talent management,...
DEN Adds Sunflower Lanyard Program
Denver International Airport (DEN) this week became the latest U.S. airport to support passengers with hidden disabilities by partnering with the Hidden Disabilities Sunflower organization for the Sunflower Lanyard program. Travelers, travel care companions, and care...
Paradies Lagardère Touts New MEM Offerings
Paradies Lagardère this week announced an expanded retail program at the new modernized concourse at Memphis International Airport (MEM), including the Distillery District, which features spirits-themed gifts, souvenirs, gourmet foods, and apparel. Other new retail...
SDF, IDEMIA Simplify TSA PreCheck Enrollment
Just in time for the Kentucky Derby, Louisville Muhammad Ali International Airport (SDF) is introducing a new simplified initiative from IDEMIA for passengers to enroll in the TSA PreCheck program. This new, simplified initiative, which was first launched at...
Haneke Named ONT CMO, Strategy Officer
Ontario International Airport (ONT) this week announced the appointment of aviation industry veteran Mark Haneke as chief marketing and air service strategy officer, a new position critical to the airport’s accelerating recovery from the COVID-19 pandemic. Haneke...
SLC Announces New Upcoming Concessions
Salt Lake City International Airport (SLC) this week unveiled a varied menu of new restaurants and retail shops for Phase 2 of the new SLC Redevelopment Program, with airport officials stressing that all will be required to offer street pricing.The concession...
Delaware North Adds Grzechowiak, White
Global hospitality company Delaware North last week announced two new appointments within its travel division. Liz Grzechowiak joined Delaware North in March as senior director of brands and concept development and will focus on brand portfolio management and concept...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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