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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Servy Launches Order Now Service at YVR

Servy Launches Order Now Service at YVR

Servy this week announced the launch of its self-service platform Order Now at Vancouver International Airport (YVR), its second airport marketplace program in Canada. YVR Order Now allows passengers to order their meals with their phones through yvr.ca/ordernow. The...

URW Seeks New Retail Concepts For LAX

URW Seeks New Retail Concepts For LAX

Airport developer Unibail-Rodamco-Westfield Airports (URW Airports) announced two new retail leasing opportunities for Terminals 1 and 2 at Los Angeles International Airport (LAX). The first opportunity is a local, national or international branded convenience store...

Law Named LAWA Chief Digital Transformation Officer

Law Named LAWA Chief Digital Transformation Officer

Los Angeles World Airports (LAWA) this week announced the appointment of Ian Law as chief digital transformation officer, overseeing the information management and technology group, as well as guest experience and innovation at the organization that operates Los...

Paradies Lagardère Announces Leadership Appointments

Paradies Lagardère Announces Leadership Appointments

Paradies Lagardère this week announced the appointment of several new vice presidents to help drive company growth, including naming Donna Barton its new vice president of human resources, where she will lead the organization’s efforts in talent management,...

DEN Adds Sunflower Lanyard Program

DEN Adds Sunflower Lanyard Program

Denver International Airport (DEN) this week became the latest U.S. airport to support passengers with hidden disabilities by partnering with the Hidden Disabilities Sunflower organization for the Sunflower Lanyard program. Travelers, travel care companions, and care...

Paradies Lagardère Touts New MEM Offerings

Paradies Lagardère Touts New MEM Offerings

Paradies Lagardère this week announced an expanded retail program at the new modernized concourse at Memphis International Airport (MEM), including the Distillery District, which features spirits-themed gifts, souvenirs, gourmet foods, and apparel. Other new retail...

SDF, IDEMIA Simplify TSA PreCheck Enrollment

SDF, IDEMIA Simplify TSA PreCheck Enrollment

Just in time for the Kentucky Derby, Louisville Muhammad Ali International Airport (SDF) is introducing a new simplified initiative from IDEMIA for passengers to enroll in the TSA PreCheck program. This new, simplified initiative, which was first launched at...

Haneke Named ONT CMO, Strategy Officer

Haneke Named ONT CMO, Strategy Officer

Ontario International Airport (ONT) this week announced the appointment of aviation industry veteran Mark Haneke as chief marketing and air service strategy officer, a new position critical to the airport’s accelerating recovery from the COVID-19 pandemic. Haneke...

SLC Announces New Upcoming Concessions

SLC Announces New Upcoming Concessions

Salt Lake City International Airport (SLC) this week unveiled a varied menu of new restaurants and retail shops for Phase 2 of the new SLC Redevelopment Program, with airport officials stressing that all will be required to offer street pricing.The concession...

Delaware North Adds Grzechowiak, White

Delaware North Adds Grzechowiak, White

Global hospitality company Delaware North last week announced two new appointments within its travel division. Liz Grzechowiak joined Delaware North in March as senior director of brands and concept development and will focus on brand portfolio management and concept...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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