The Port Authority of New York and New Jersey (PANYNJ) last week signed a contract for a cutting-edge mobile app to modernize the taxi hailing system at the John F. Kennedy International (JFK), LaGuardia (LGA) and Newark Liberty International (EWR) airports.
IBI Group, a global design and technology firm, will provide the new app and supporting technology infrastructure to replace an archaic taxi dispatch system that has been in use for 20 years and improve the flow of taxis to passenger pick up areas.
PANYNJ also said that that permanent restrooms, washing stations and meditation areas specifically for airport drivers will be built at LGA and EWR.
“Today’s announcement follows through on our support for the taxi and for-hire vehicle drivers who ensure that air travelers reach our terminals,” said Kevin O’Toole, Port Authority chairman. “Providing restrooms and meditation spaces that meet the needs of drivers who serve the region’s airports will vastly improve the experience for them and passengers who travel with them.”
The automated taxi dispatch system is specifically designed for use at the three airports, changing the status quo that often had drivers waiting hours in taxi hold lots on the airport.
“Our solution provides benefits to airport operators and commercial vehicle drivers, saving them valuable time and resources through the use of smart technology,” said Tissa De Silva, director, senior practice lead, intelligent systems for IBI Group.
In addition to these changes for drivers at its facilities, the Port Authority also committed to cracking down on the influx of illegal ride hustling at JFK, EWR and LGA.