Paradies Lagardère has expanded its deployment of MishiPay’s Scan, Pay & Go mobile self-checkout technology to 20 additional airports across the United States and Canada, building on successful pilot programs in Fort Lauderdale-Hollywood International Airport (FLL) and Charlotte Douglas International Airport (CLT).
The company said it saw a positive impact in its test program. According to Paradies Lagardère, by enabling shoppers to scan and pay for their desired products using their own devices, store associates were able to repurpose a portion of their shift from manning a cash register to other valuable tasks such as restocking, sanitizing high traffic sections, and assisting customers. “This result has delivered great value during a time when staffing continues to be a significant challenge in the overall retail sector,” the company said.
The Scan, Pay & Go program also provides an alternative payment option for travelers, complementing existing choices such as self-checkout stations and Fast Pay apps. Paradies Lagardère says the program generates a higher items-per-transaction ratio when compared to transactions performed through standard registers.
MishiPay’s Scan, Pay & Go technology is entirely contactless and frictionless and requires no additional infrastructure to capture customer engagement and sales. Using their own mobile devices, travelers simply select the items they want, scan the barcodes, and pay and go without the need to interact with staff.
“We have been delighted with the results that the Scan, Pay and Go has delivered in our stores, both in terms of reducing friction for our customers and enabling our store associates to operate with optimal efficiency,” said Gregg Paradies, President and CEO for Paradies Lagardère. “As we expand the deployment into phase two and beyond, we are excited to bring the benefits of the technology to even more of our airport partners and customers across North America.”
