Scan, Pay & Go is entirely contactless and frictionless, requiring no additional infrastructure to capture customer sales in stores. Customers select the items they want and then use their own mobile devices to scan the barcodes, pay and go without interacting with staff or waiting at a register.
The shopping solution was piloted at Paradies Lagardère’s Univision travel essentials store at Fort Lauderdale-Hollywood International Airport (FLL) and at the Charlotte News and Gift store in the Charlotte Douglas International Airport (CLT).
Company officials say the option elevated customer satisfaction and convenience by speeding up service and reducing interpersonal contact, which supports safety and health protocols.
MishiPay also improves operational efficiencies, the company says, by freeing up staff from checkouts to assist in tasks such as restocking and sanitizing high-traffic sections of stores.
“Early results from our pilots … show that travelers are embracing this user-friendly service,” says Gregg Paradies, president and CEO of Paradies Lagardère. “The Scan, Pay & Go technology is a significant step to the future of travel retail.”