Phoenix Sky Harbor International Airport (PHX) this week announced the addition of the Aira service to support customers who are blind or have low vision as they travel.
Aira provides guidance through a mobile app to assist passengers with a variety of needs, including moving through crowds, avoiding obstacles, finding gates, using self-service kiosks and navigating through TSA checkpoints.
“At Phoenix Sky Harbor International Airport, we’re committed to providing all of our customers the best possible experience, which includes making sure accessibility is a top priority,” said Chad Makovsky, PHX’s director of aviation services. “I hope that with the addition of Aira service, our passengers will be empowered to travel the way they want when they choose Sky Harbor.”
Aira is among a variety of tools and programs PHX now provides for people with disabilities. Most recently, the airport implemented hearing loops in renovated areas of Terminal 3 and the newly-added Terminal 4 Eighth Concourse to improve accessibility for hearing-aid users to airport announcements and the overhead paging system. The airport also provides a sensory room for individuals with autism, dementia or other sensory-related conditions.
