The Airport Experience News Podcast

With Ramon Lo

About The Show

Airports possess some of the most unique environments. They are full of challenges and constraints that test the most seasoned professionals. Despite the obstacles, some of the most creative, innovative solutions have been produced in airports. These ideas resulted in an elevated traveler experience: from food to retail, design to passenger services and more. But the work continues and the airport experience will continue to evolve. These stories will be told here. The Airport Experience News Podcast, hosted by Ramon Lo, features conversations with airport industry experts, operators and executives who continue to ask questions, challenge the standard and take risks.

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Episode 12
Kelsey Finn, National Association of College Auxiliary Services
…and the many things we can learn from the higher education space.

Episode 11
Lise D’Andrea, Customer Service Experts
…and whether there is an erosion or an evolution of customer service.
 
 

Episode 10
Chellie Cameron, Philadelphia International Airport
…and the value of connecting and communicating through a different medium.

To listen to the Taking Off with Chellie Cameron podcast, click here or go to iTunes.

This episode is sponsored by MarketPlace Development, the creators of world-class retail environments. To learn more about their services and opportunities, visit marketplacedevelopment.com.
 

Episode 9
Peter Amaro, Master ConcessionAir
…and the need to develop all the necessary tools in order to grow, expand and mentor.
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 8
Rod Tafoya, Mission Yogurt
…and navigating the many obstacles facing small businesses.
 
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 7
Rob & Nick Crews, Crews
…and the taking of the baton and carrying the business forward.
 
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 6
Corliss Stone Littles, CSL LLC
…and the history of a small airport business intertwined with the growth of an emerging industry.
 
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 5
Joya Kizer Clarke, Casa Unlimited Enterprises
…and the trials of a small airport business.
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 4
Cindy Martin
…and the importance of making old new again.
Make sure to register for the Airport Experience Conference at airportxnews.com/conference
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 3
Greg Plummer, Enjoy Repeat
…and knowing that when one door closes, another one opens.
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 2
Kenneth James, LaTrelle’s Management Corporation
…and the continuation of a generational business.
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Episode 1
Liz Grzechowiak, Minneapolis-St. Paul International Airport
…and the value of creating a culture of opportunity.
This episode is sponsored by Areas USA. Learn how you can bring the signature Areas experience to your airport and to your travelers. Visit areasusa.com to find out more.

Introduction
Ramon Lo, publisher of Airport Experience News
…and why he wants to have a conversation.