Jackson-Medgar Wiley Evers International Airport (JAN) has become the first regional U.S. airport to install LIDAR-based indoor motion analytics from iinside, a leader in indoor motion analytics for airports, and Infax, which provides airport information systems and software solutions.
The combined solution provides fully automated operational intelligence on passenger queuing at TSA security checkpoints and continuously informs travelers of expected wait-times.
“Providing travelers with TSA security line updates is important to building a better passenger experience,” says Perry Miller, interim JAN CEO, who later this summer will take over as president and CEO of Richmond International Airport (RIC). “Travelers will now have up-to-the-minute security wait times made available through the airport’s website and on digital signage throughout the airport. It is by investing in these types of passenger enhancements that Jackson International has become the airport of choice for travelers.”
The iinside Motion Analytics Platform utilizes Quanergy LiDAR (light detection and ranging) provided and installed by Infax, that uses safe, non-visible laser beams to illuminate a space and precisely map moving objects. iinside’s iQueue solution applies sophisticated machine learning to interpret LiDAR data and provide airport officials with real-time intelligence into passenger behavior, various operational metrics and predict TSA wait times.
With the ability to forecast security checkpoint delays and estimate time-to-gate journeys airports, airlines and ride share providers can reduce traveler stress and improve satisfaction by providing wait time notices or fastest curb-to-gate recommendations.