Travelers through Orlando International (MCO) have had shorter wait times over the past few months due to SITA’s QueueAnalyzer technology, the company claims.
The queue management technology was installed at MCO’s East and West checkpoints nine months ago, and now 53 percent fewer passengers are waiting more than 15 minutes in line. The technology gives the airport a real-time view of the checkpoints, allowing for rapid response to unexpected conditions.
“It is great to see these results from Orlando International airport,” says Matthys Serfontein, vice president of SITA Airport Solutions. “They show that using smart technology can really improve the passenger experience. Our technology not only monitors but predicts queue times at key airport chokepoints and is proven to increase the efficiency at security checkpoints. Airports across the USA are looking at every way they can to reduce wait times, and we are in the process of rolling out our technology in a number of high-volume airports before the end of the year.”
QueueAnalyzer’s algorithms offer wait-time predictions, detect open lanes and give recommendations for the ideal lane. The information can be displayed in real time to passengers on screens, a website and mobile applications.
“This is a great example of how measuring performance improves performance,” says John Newsome, IT director for MCO. “The technology has helped us to better inform checkpoint resources and process management, reducing wait times; as well as better inform our passengers, reducing the stress of uncertain wait times.”
