Southwest Airlines unveiled an updated gate design with enhanced customer service attributes such as stainless steal columns and television monitors at Dallas Love Field (DAL) that the airline hopes provides passengers with a more comfortable and productive pre-flight experience.
The “gate makeover,” which was first introduced at San Antonio International (SAT) and will be implemented at its 62 other airport locations in November, also will include a family area with small tables and chairs, “kid friendly” programming on flat-screen televisions and low-to-the-ground power stations for charging electric devices.
A business/leisure area will include padded seats, tables with power outlets, power stations with stools and flat-screen televisions with news programming.
