Dallas/Fort Worth International (DFW) has given The Grove Inc. the airport’s 2011 Customer Service Champions Award in the Food & Beverage: Snack/Specialty Coffee High Volume division.
The award was presented to TGI on Nov. 16 at the airport’s Concessionaire End of Year Forum.
In particular, TGI earned the award via its Dunkin’ Donuts concession in Terminal A. IT received the highest secret shops scores in 2011 by the airport.
“Our mission is to provide our customers with unsurpassed service,” says Michelle Dukler, president and CEO of TGI. “It is very humbling to be recognized within an airport that highly values customer service excellence.”
