Three Questions
Three Questions: Kevin Burke, President And CEO, ACI-NA
The airport industry was dealt a blow recently with the passage of a bill that funds the FAA for five years. The bill held steady the funding for the Airport Improvement Program and didn't address an increase in the Passenger Facility Charge cap. The industry, mainly...
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Three Questions: Dan Solomon, Co-founder and Director of Minute Suites
The millennial traveler is the newest belle of the ball in this industry. Airports and operators want to know how best to court the next generation. Dan Solomon, the director and co-founder of Minute Suites, brought us rooms than can be rented by the minute or the...
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Three Questions: Brian Cobb, Chief Innovation Officer at Cincinnati/Northern Kentucky International Airport (CVG)
One of the major goals at Cincinnati/Northern Kentucky International Airport (CVG) is to “provide a seamless passenger experience through innovative solutions.” This could be as simple as streamlining security checkpoints, or something even bigger. Brian Cobb, the...
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Three Questions: Brad Grimes, Senior Director Of Communications, AVIXA
The Audiovisual and Integrated Experience Association, or AVIXA, is the global trade organization for the audiovisual industry. The group is in the midst of an outreach effort to engage audiences on how audiovisual can enhance customer experiences. Brad Grimes is...
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Three Questions: Darin Held, co-founder, Bloommiami
As technology evolves and airports become more willing to break new ground on how they use space and promote brands operating in their facilities, operators have been getting more creative in how they market to customers. Retail activations, both in stores and in...
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Three Questions: Cassie Nelson, Vice President, Food & Beverage Operations, Paradies Lagardère
Cassie Nelson recently entered the airport concessions world when she joined the team at Paradies Lagardère. She has more than 20 years of experience with The McDonald’s Corporation, and has also worked with Bloomin’ Brands and Carrabba’s Italian Grill restaurants....
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Three Questions: Sam Kamel, President and CEO of iinside
Insights into the traveler journey are becoming increasingly important as airports seek to enhance the passenger experience from curb to gate. iinside is one company that can provide data on passenger movements within the airport, offering what it calls “human flow...
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Three Questions: Marcus Womack, director of product, and Rob Mitchell, airports business development team lead, with Uber
As Transportation Network Companies increased their presence in recent years, the relationship between Uber and airports has not always been great. But Uber, under the leadership of CEO Dara Khosrowshahi, has established a division that focuses specifically on...
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Three Questions: Bob Sartor, president and CEO of The Calgary Airport Authority
In June, the Calgary Airport Authority unveiled its North Star vision, signaling a new strategic direction for the guest experience at Calgary International Airport (YYC). The effort is designed to whet the appetites of YYC’s more than 16 million annual passengers to...
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Three Questions: Balram Bheodari, Interim Airport General Manager at Hartsfield-Jackson Atlanta International Airport
Balram Bheodari was named interim airport general manager at Hartsfield-Jackson Atlanta International Airport (ATL) in June 2018. As the leader of the world’s busiest airport, Bheodari oversees airport operations and a multi-billion-dollar capital improvement program...
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