Three Questions

Global loyalty and benefits company Collinson has been focusing on customer engagement in airports. One of its projects, Grab, the mobile app that allows travelers to order food from airport concessions through their phones and pick it up when it’s ready, has gained...

Biometric technology is coming up quickly, with decision-makers in a variety of industries looking to new technology to build their userbase and streamline their operations. While an abundance of available software already makes biometric identification possible, the...

Micro-hotel brand Sleepbox debuted at Washington Dulles International Airport (IAD) earlier this year. Founded by M.I.T. students Mikhail Krymov, Peter Chambers, and Alexei Goryainov in 2016, Sleepbox offers an in-airport option for everything from quick recharges to...

Funding for the airport industry remains in flux. Congress last year passed a reauthorization of the Federal Aviation Administration without increasing the passenger facility charge that helps airports build infrastructure. And, while there seems to be wide agreement...

William Swelbar has been analyzing the aviation industry for multiple decades, most recently as a chief industry strategist for Delta Airport Consultants. He has observed significant changes in how airlines are running their businesses - adding back capacity and...

At the end of February, SITA—the company whose information technology services and solutions are used among many airlines and airports across the globe—released its 2019 Passenger IT Insights, a study that examined the effect technological integration had on customer...

It was a decade ago that Uber launched operations, followed by Lyft a few years later. Together, they and other transportation network companies (TNCs) have upended ground transportation at airports. More disruptions are sure to follow. Nigel Womersley De Zaldua,...

Master ConcessionAir, the Miami-based airport concessionaire with an array of both national brands and proprietary concepts in its portfolio, has been making its name known lately. In 2018, Master ConcessionAir opened two innovative concessions spaces at the Miami...

The Greater Rochester International Airport (ROC) has had an exciting year. After winning $40 million in the Upstate Airport Economic Development and Revitalization competition to renovate the terminal, the airport has spent the better part of 2018 putting that money...